Terms and Conditions
This document details the terms and conditions of sale and operations of passenger transport services by AlpyBus SARL (sold online via 'www.alpybus.com', by email or telephone).
1.1 The term ‘Client’ refers to any individual making a booking. In cases where there is a group of 2 passengers or more, this individual will automatically be allocated the status of ‘lead passenger’ and will be responsible for all persons travelling under the booking.
1.2 The client accepts these booking conditions on behalf of each member of the booking party. They will be the primary contact for all information and matters concerning the booking including payment.
1.3 Payment can be made in 3 set ways with AlpyBus SARL:
Online - at the time of making the booking. If you are booking via email, please confirm all details are correct and use the 'Pay Now' link in the booking e-ticket, the booking is not confirmed until you make full payment. Via Bank transfer to the AlpyBus company account - if this option is requested the client will be sent an invoice with the AlpyBus company bank details, transfers will only be confirmed once payment has been received in the account. Once received the client will be issued a prepaid e-ticket. Please note this method is not acceptable if the client is travelling in less than 15 working days. Payment can be made with Visa, Mastercard or Amex (Amex will be charged in CHF) Once paid the client will be issued a prepaid e-ticket.
1.4 If no prepayment has been made for the booking, the booking is not confirmed and AlpyBus reserves the right to cancel the booking.
1.5 AlpyBus reserves the right to request prepayment for any transfer, refusal to do so will result in the cancellation of the booking. All last minute telephone and email bookings must be pre-paid.
1.6 AlpyBus accepts no responsibility or liability for bookings cancelled last minute because of lack of pre-payment.
1.7 If there are any fare changes necessary after the booking has been made, AlpyBus will produce written confirmation of these changes by email (if the client has provided an email address), or by telephone.
1.8 If the client does not want to accept the fare change, then AlpyBus will cancel the booking and any monies paid by the client to AlpyBus for the reservation will be refunded (depending on refund policy period).
1.9 It remains the responsibility of the client to check the booking confirmation E ticket of any errors when making a booking over the phone or via email, AlpyBus are not responsible for an errors made via phone or email bookings.
1.10 Receipts will be sent via email upon the client's request.
1.11 Clients with previously arranged accounts with AlpyBus may choose to be invoiced for the services provided. All invoices must be settled according to the terms stated on the invoice. Failure to do so may result in a surcharge.
2. Bookings and Service Conditions
2.1 The booking confirmation email is the clients e-ticket. This must be presented to the driver for both the outward and return trips in either electronic or paper from. Failure to produce an E ticket on request by a driver or member of staff may result in the client being unable to board the transfer.
2.2 Where clients choose to make a booking over the phone or via email the booking is subject to, and the client accepts, these Terms and Conditions.
2.3 Clients who have purchased a round trip ticket in Geneva Airport through AlpyBus partner “Gare Routiere” (the Swiss Bus Station), must call the office at least 72 hours prior to the transfer. Failure to do so will result in the clients ticket not being valid and no refund will be issued. Returns on the same day should be booked with AlpyBus Airport Staff.
2.4 Amendments and modifications to bookings must be made via email to email@example.com.
2.5 Modifications made more than 7 days in advance of travel are free of charge (Subject to these changes not affecting the price of the transfer). Any modifications (to passenger group size, date of travel, flight details etc) with less than 72 hours prior to transfer are subject to additional charges. No changes to bookings can be made on the same day of travel.
2.6 Certain changes to the booking may result in a change in the cost of the transfer, or the requested transfer no longer being available. In this instance if the client does not accept the new costs, or AlpyBus can no longer assist in the delivery of the transfer, the standard refund policy applies.
2.7 It is the responsibility of the client to provide a mobile contact telephone number at the time of booking, and that this number is switched on and working at the time of travel and during their stay in resort. Alpybus must be able to contact the client at all times. AlpyBus is not responsible for any issues that occur in the delivery of the transfer service as result of the client failing to do so.
2.8 It is the responsibility of the client that all the information on their AlpyBus booking confirmation is correct. AlpyBus accepts no responsibility for incorrect information given by a client that results in either a flight or transfer being missed.
2.9 It is the client's full responsibility to accurately state their flight arrival and departure times so that correct collection times can be given. (The AlpyBus online booking system and operators schedule collection times in accordance to flight times not flight numbers.)
2.10 It is the responsibility of the client to supply a valid address (street name, and road number required) within the borders of the resort they have selected. Addresses outside the borders of the resort selected will not be serviced. Please be advised that the AlpyBus online booking system may automatically confirm the booking, as it does not detect incorrect address detail, in this instance the booking can be cancelled at any point if the address is not within the resort, alternatively the booking will be subject to an extra charge.
2.11 When a client does not supply a full address or an incorrect address, the driver will attempt to locate the accommodation for a period not exceeding 5 minutes for shared transfers and 20 minutes for private transfers, after this time the client’s will be dropped off at the resort's tourist office (whether it is open or closed) Or if the transfer is a departure from resort the transfer will be forced to leave the resort.
2.12 If no accommodation details are received or invalid accommodation details are received for the departure transfer AlpyBus is unable to make contact with the client AlpyBus will cancel the booking, with no refund to be issued.
2.13 The AlpyBus price match guarantee only applies to the following resorts: Chamonix, Morzine and Verbier. Price matches are only available during operating seasons (December to April, June to September) Price matches cannot be offered outside of these months.
2.14 To honour the price match, a copy of the final quote from a valid, licensed transporter, offering the equivalent door to door service is required and must be sent to firstname.lastname@example.org.
2.15 Price match requests must be received in advance of the client making the booking. Any price match requests for new bookings must be made at least 72hours before the date of travel. No price matches can be made for transfers happening within the 72 hour period. No price matches can be made on existing bookings.
2.16 All standard quotes given by AlpyBus are only valid for 7 days, after this time a new quote will need to be acquired. All quotes are subject to change and final refusal by the AlpyBus management team.
3.1 All refund requests or cancellations need to be stated in writing and sent via email to email@example.com. The AlpyBus refund policy is as follows - SHARED TRANSFERS: A 0% refund will be given to clients who cancel with less than 7 days' notice. If the notice period given is over 7 days before travel, then the client will be entitled to a 50% refund. PRIVATE TRANSFERS: A 0% refund will be given if cancelled with less than 2 days notice. A 50% refund will be issued if cancelled with less than 10 days notice. A 70% refund will be issued if cancels with more than 10 days notice.
3.2 To process a refund the client must supply AlpyBus with and IBAN BIC or SWIFT code and address, all refunds will be issues in 4-8 weeks of the refund being requested.
4.1 All luggage must be clearly labeled with the client name and destination address. AlpyBus does not take responsibility for customers taking incorrect luggage from the vehicle. All luggage must always be accompanied by a passenger AlpyBus is unable to transfer luggage without the owner present.
4.2 AlpyBus will take all reasonable care in loading and carriage of luggage; however we accept no responsibility for luggage / items lost or damaged in transit. Clients are advised to check the terms of their travel insurance policy.
4.3 Clients are limited to two items of luggage per person (1 checked bag of 25 kgs max and 1 piece of hand luggage) and a ski or snowboard bag which must be indicated on the booking. Any excess luggage must also be declared at the time of booking.
4.4 In the event of a client having excess luggage, AlpyBus reserves the right to charge an excess baggage allowance, or refuse to transport the items. The fees for excess luggage are 20 Euro per item. Bikes incur a 5 euro surcharge per bike and must to be stated on the booking form.
4.5 AlpyBus is able to offer free transport of wheelchairs provided they are folding, manual wheel chairs and that a note of this is made within the booking.
4.6 Any luggage or other miscellaneous items that are lost or thought to be left in an AlpyBus will be returned to the client by post only, subject to minim charge of 30chf or subject to a quote for items exceeding this. Any lost property not claimed in 4 weeks will be disposed of.
5.1 The EU directive 2003/20/EC indicates that children must use an appropriate child seat until they reach 12 years of age or until they reach a height of 135 cm. It is illegal for babies and children to travel in the lap of an adult. AlpyBus can provide appropriate child seats free of charge, as long as they are specified at the time of booking.
5.2 Failure to request an appropriate child seat at the time of booking will mean that we are unable to provide the transfer as booked. In this circumstance, we will not be able to provide any refund for any of the persons in the booking, or offer an alternative transfer.
5.3 Babies and Children pay a full seat price. The seat will be allocated to the client on the basis of what they selected on the online booking form. In the case that there is any dispute over the suitability of the seat , AlpyBus will not be held accountable for difference of opinion. To save this occurrence, parents are recommended to bring their own child seats if there is any confusion.
5.4 AlpyBus reserves the right (and delegates to its drivers the right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs or whose behavior is considered to pose a threat to the driver, the vehicle or the other passenger(s).
5.5 Parents, or minders (or friends over 18 years) of children and adolescents under the age of 18 years, are responsible for the conduct of these minors while in the AlpyBus vehicles, and will be held responsible for any damage caused by the aforementioned minors.
5.6 Children under 14 years of age cannot travel alone. They must be accompanied by an adult aged 18 or over.
6. Conditions of Travel
6.1 Client’s who soil the interior of a van due to excess alcohol consumption, or drugs, are liable to an on the spot fine of 150 €. This fine is payable immediately to the AlpyBus driver. If the client refuses to pay, or has no money with which to pay, then the driver will action a police report.
6.2 Any damage caused to an AlpyBus vehicle by a client must be paid for immediately. If payment cannot, or will not, be made then AlpyBus will be forced to take legal action against the customer(s) in question.
6.3 Smoking and consumption of alcohol is forbidden in all AlpyBus vehicles.
6.4 AlpyBus does not allow pets to travel due to consideration to other passengers on-board and for the protection of the vehicles. It is possible to travel with pets in a private transfer and only if the pet is in its own spill proof carrier. Exceptions will be made for service dogs where the customer will need the relevant supporting documents and will need to notify AlpyBus in advance of travel.
6.5 Client must wear the seat belts, which are provided.
6.6 Vehicles are fully insured for passenger and third party claims.
6.7 In cases of force majeure, AlpyBus may be forced to explore other transport options for customers. This will only arise when there is a substantial risk to the customer and driver involved in attempting the journey, and this decision will rest solely with the management of AlpyBus. Payment for any extra transport taken will be made by the customer, however AlpyBus will provide documentation to aid the customer in claiming back any payments from their holiday insurance provider.
6.8 In the event that the AlpyBus driver is unable to reach a customers requested drop off point or pick up point in the instance of bad weather, road conditions, or the transfer vehicle being too large to access certain properties, the customer must attempt to make their own way to a suitable, safe pickup location or may be required to make the rest of the journey on foot or via other transport means. AlpyBus are not liable for any additional costs incurred in this instance. AlpyBus recommend checking your accommodation and resort information before travel and be aware of any potential access issues.
6.9 Customers arriving/departing on the French side of Geneva airport must make their own way to/from the Swiss side of the airport.
6.10 Alpybus reserves the right to modify the type of vehicle used for all transfers, vehicles may vary in order to accommodate any number of passengers from 2 to 50 this may include coaches and larger mini buses, as well as smaller vehicle’s.
7. Conditions of Service
7.1 AlpyBus schedules transfers to arrive at the airport not less than 1.5 hours before the flight departure time under normal conditions.
7.2 A client requesting to leave later than the recommended time does so entirely at their own risk and AlpyBus will not be held accountable for a missed flight or additional costs as a result of this decision.
7.3 AlpyBus reserves the right to change times on its shared transfer service by up to 2 hours on both arrival and departure journeys. These time changes are considered normal within terms of the shared transfer service.
7.4 Any changes over 2 hours will result in a 50% discount for the client. Any changes over 4 hours will result in the client travelling for free. This does not apply to clients who missed their transfer due to flight delay, cancellation or errors made within their booking.
7.5 AlpyBus will not incur any liability whatsoever in the event of any delay due to causes beyond its control (force majeure). The following clause outlines examples of these circumstances which are not within AlpyBus’ control: -Accidents on route causing delays to the vehicle. -Exceptional or severe weather conditions. -Compliance with requests of the police. -Deaths and accidents on the road. - Vandalism and terrorism. -Traffic delays and road closures. -Industrial action by third parties. -Problems caused by other customers. -The vehicle being held or delayed by a police officer or government official. - Other circumstances affecting passenger safety - Road closures due to local fiestas or other events. - Properties that are not accessible by the type of vehicle booked. - Acts of God, flood, earthquake, avalanche or any other natural disaster. - Epidemic or pandemic. - War, threat of war or similar. - Fire or explosion. - Terrorist attack or riots.
7.6 Cancelled Flights: In the event of a flight being cancelled or severely delayed, the client is deemed to have missed their transfer. If an alternative flight is arranged, then the client would need to make a new booking for a transfer at full cost, subject to availability of the transfer. In situations where the client informs AlpyBus of the flight cancellation before the scheduled flight arrival time and it is possible for alternative transfer options to be made for the customer, there may be an additional cost associated with providing this new service and the customer may be subject to additional waiting time at the airport.
7.7 In the instance where no new transport can be provided by AlpyBus, the client will be supplied with a statement stating that they were unable to travel on the original booking, this may be used to make a claim on their travel insurance.
7.8 Delayed Flights: Client’s will be rescheduled into the next available transfer, this may result in a wait on arrival or the sharing of a vehicle with other passengers in the instance that a private transfer was booked. Should the client not wish to wait for the next available seats, they will be free to arrange alternative transport but no refund for the original booking or compensation will be payable by AlpyBus.
7.9 In some instances the next available transfer may be the following day. In this instance AlpyBus offer no compensation or liability for additional costs incurred.
7.10 Client’s must notify AlpyBus by telephone as soon as they are made aware of any incoming flight delays, AlpyBus offer no guarantee that they can still supply the transfer requested whether informed in advance or not.
7.11 If no contact is made with the AlpyBus office within 60 minutes of the booked landing time, the client will be classed as a ‘no show’ and the driver will be at liberty to leave the airport without them, the client will be obliged to re-book and pay for a new transfer.
7.12 Flights landing early: AlpyBus will endeavor to get the client to resort as soon as possible however if the clients flight lands early the wait time is still only calculated based on the original transfer time.
7.13 AlpyBus request to be informed by telephone of any delays in collecting luggage, or of lost luggage, which may cause a delay to a booked transfer. A client failing to notify AlpyBus of a delay may result in the client missing their scheduled transfer and the standard rules of a flight delay apply.
7.14 It is the responsibility of the airline and not AlpyBus to deliver any lost luggage to the customer. If the transfer is missed due to Airline delay, no refund will be provided, and a claim will need to be taken up with the airline.
7.15 Transfer Delays – In the instance that a transfer is delayed or time changed, if the client does not wish to wait for the vehicle they will be free to arrange alternative transport but no refund for the original booking or compensation will be payable by AlpyBus if the delay is within the normal wait times indicated in clause 7.3.
7.16 If the wait is outside of said times AlpyBus offer no compensation for additional costs incurred for alternative travel.
7.17 In the case that a customer is unable to take their transfer as a result of delayed, cancelled or missed flights and the customer incurs additional costs arranging alternative travel arrangements because of this, AlpyBus will provide on request a written statement as to the reason these additional costs were incurred, but will not be held responsible for any of these additional costs nor will AlpyBus provide any refund for the originally booked service.
7.18 Departure Transfers: In the situation that the client is not at the specified meeting point at the arranged time (excluding flight arrivals), the driver will wait for a MAXIMUM of 5 minutes with the shared transfer service and 20 minutes for the private transfer service. After this time the customer will be deemed a no show and AlpyBus will give no refund for the transfer and will not be held responsible for any later problems.
8. Resort Specific Terms
8.1 The official drop off and pick up point for shared transfers in Verbier is Parking Brunet.
8.2 The official drop off and pick up point for Avoriaz is the Prodains Cable car. Clients may request collection from the Welcome Centre if arranged and agreed in advance. In the event that AlpyBus cannot collect from the Welcome Centre, passengers will be required to make their own way down from Avoriaz.
8.3 Customers staying in Avoriaz take full responsibility of ensuring the cable car is operating within the time in which they are travelling as AlpyBus cannot always guarantee a collection time to coincide with the first or last lift. Any associated costs with reaching the pick up point outside of these times is taken by the client.
8.4 In the instance that the road to Avoriaz is considered unsafe or overly congested AlpyBus reserves the right to drop all the clients including private transfers, at the Prodains Lifts.
8.5 The official drop off and pick up point for St Gervais shared transfers if less than 5 passengers is Le Fayet Gare.
8.6 The official collection and drop off point on shared transfers for Sallanches is Carrefour, the official drop off and pick off point in Tanninges is the Tourist office, the official drop off and pick up point in St Jean D’Aulps is The Tourist Office.
8.7 In the instance where a resort has pedestrianized areas or restricted parking areas, a new collection point will be arranged. AlpyBus will not cover any additional cost incurred the customer may incur to reach these points.
9. General Terms
9.1 The client is strongly recommended to have holiday insurance. In the case that previously mentioned reasons for transfer delays occur - causing missed flights and other such costly events - AlpyBus will not be held liable for the cost of any of this. AlpyBus will, however provide documentation to the customer that can be used as proof to their insurance provider in order to recoup any money lost.
9.2 In events beyond Alpybus’ control, due to unforeseen eventualities that would compromise Alpybus’s effectiveness and ability to provide the transfer, Alpybus reserves the right to combine private and shared transfers, outsource or subcontract transfers or cancel any transfers at short notice.
9.3 AlpyBus reserves the right to outsource/sub-contract bookings to other licensed transport companies to carry out a client’s journey, AlpyBus does so with suppliers of transfer services using reasonable skill and care. AlpyBus has no liability to the Client for the actual provision of the transfer services. Alpybus is not responsible for any changes in fare with the new provider, when travelling with a partner company passenger may be subject to changes in terms, operating conditions are fares in addition to making payment in advance of the transfer taking place.
9.4 In the instance of a client having connections to make (such as bus, train or other transportation) AlpyBus bus will not be held liable for any costs incurred for any missed or lost connections resulting from a transfer delay or time change.
9.5 Timetables are indicative, and should not be used to calculate arrival times in resort or departure times from resort.
9.6 Any client making a booking with AlpyBus will automatically be entered into the AlpyBus email data base and the client accepts that AlpyBus may contact them time to time about promotions or offers.
9.7 Nothing can affect the consumers' statutory rights. AlpyBus SARL terms and conditions are governed by Swiss Law. By accepting these terms and conditions, you are accepting the terms specific to the transfer type you are booking, which are detailed in the description of the transfer service, shown at the quote stage of the booking process.
9.8 Any issues relating to the service provided by AlpyBus should be put in writing and emailed to firstname.lastname@example.org. All feedback must be received in writing and no verbal statements can be accepted. AlpyBus will endeavor to reply to all emails within seven days of their receipt.